Showing 101 - 108 out of 108 results
AI Website Knowledge Training
AI Assistant has revolutionized the way that customers can interact with a business online by responding to inquiries instantly, 24/7, providing great answers to questions and capturing leads. By learning from the content on a business's website, the AI assistant can automatically answer even more questions accurately with very little setup.
Website knowledge training (website scraping) is available for both partners and their clients that use the AI-assisted Web Chat Lead Capture widget.
Learn more about Inbox here.
How to train a business's AI assistant on the website – For SMBs using Inbox in Business App:
Requirements:
Business App with Inbox tab enabled
LocalSEO (free) active on the account, to test the AI Assistant before installing on a website.
Inbox Pro is needed to install the chat widget on a business website and make it customer-facing.
Steps:
Setup an account: From Partner Center, create or select the desired client account you wish to add website knowledge to. Make sure to activate Local SEO, so that a My Listing demo chat widget is created, and make sure that the account has a website with content on it you'd like to train.
From the account details page, select Open Business App.
Navigate to Inbox > Inbox Settings > Web Chat Widget and select 'Configure Web Chat'
If you do not see Configure Web Chat, first click "Try it out today" to initialize a test Web Chat demo. Reload Inbox Settings page to see button to configure web chat.
Go to 'AI Assistant' settings card, and select 'add knowledge' then choose "Website"
Follow the wizard to train the AI assistant on a website. Make sure to select all the pages you'd like to train your AI on, and save.
To install the Web chat widget on the business website, make sure Inbox Pro is active on the account, and then install using the installation instructions.
FAQs
Q: Why did my AI provide a certain answer?
A: The AI will use facts and knowledge that it’s been trained on. If an answer was incorrect, it’s likely that the source training data was incorrect – the most common culprit is old or incorrect information found on the website.
Q: How long does training take?
A: Depending on the size of a website, and how many pages the AI is trained on, it may take 1-5 minutes for the AI to begin using the new knowledge in its answers. Be patient after training a large website when testing.
Q: Can the AI be trained on all the pages on my website?
A: By default, only the home page of the website will be scraped. The AI can then be trained on up to 100 pages from a website. Choose ‘follow links’ or ‘sitemap’ mode for finding pages on a website to give the AI as much content as possible to answer questions for your leads and customers.
Q: Why am I having issues with AI scraping a certain site?
A: This may be blocked in the WordPress settings for the site. To check, navigate to the WordPress dashboard > Settings > General > Privacy > Ensure that 'Prevent third-party sharing for' is unchecked.
Resource Center
Activate Standard Products
With Vendasta's product-led Growth initiative, you can offer your customers a foundational set of marketing products. These products are known as Standard products.
You can activate Standard products for:
Reputation Management
Customer Voice
Local SEO
Social Marketing
Advertising Intelligence
Website (Free with any paid subscription tier)
New accounts
Existing accounts
New accounts
You can activate Standard products automatically when you create new accounts in Partner Center. To activate these products:
Follow steps 1-4 in the instructions for creating individual accounts.
In the Included Products section on the Create Business Account page, select which products you want to activate.
To edit the default activation settings, click on a product name. This will take you to the product settings page. In the Automatic Activation section, you can select whether the product is activated automatically for new accounts. You can always override the default settings when you create a new account.
Click Create Account.
Activate products
Existing accounts
To activate Standard products for existing accounts:
Go to Partner Center > Accounts > Accounts.
Search for the account you want to activate the products for. Click on the Menu icon to the right of the account name.
Click Activate Products.
You can also click Order Products on the Account Details page.
Select the products you want to activate:
To activate individual products, click on the Products tab, or select to Packages tab to choose bundled products.
Search for a product you want to activate.
Click on the Menu icon to the right of the product name.
Select the Standard edition of the product.
Select the checkbox to the left of the product name.
Repeat for additional products, if desired.
Confirm your order, then click Proceed to Next Step.
Select the "I understand..." checkbox, then click Purchase.
Make sure there are no Pro badges next to the product name. If there are, click Back, then repeat Step 4.
Your customer can now access these products in Business App.
Activate products
Resource Center
MarketGoo reporting in the Executive Report
MarketGoo data populates within the Executive Report under the SEO section. It's important to note that any accounts with MarketGoo Lite will NOT populate on the report. MarketGoo submits data on a monthly cadence and as a result, the MarketGoo data is only viewable via the Monthly date range selection.
Resource Center
Do my clients need to authenticate their listings for Listing Sync Pro to work?
With Listing Sync Pro, your clients aren’t required to authenticate their listings for any of the sites that are managed by the Listing Sync Pro service provider.
However, with Local SEO Standard (i.e. Facebook, Google Business Profile, and X), your clients must authenticate their accounts to sync their business info to those listings.
Resource Center
Customize the Domain for the My Listing page
There are a few different ways to customize the URL of your listing:
1. Custom Slug: When the client wants to keep their listing at your Local SEO domain but would like to customize the end of the URL (the slug).
Open Local SEO > go to the My Listing tab > Manage My Listing.
Go to the Domains sub-tab.
In the Edit Slug field, enter what you’d like the URL to read after the root domain. Replace all spaces with dashes.
Cost: Free
2. Custom Domain: When the client has no other website and wants to use their listing as their main website (Ex. www.mybusiness.com). You will need to add TXT and A Record entries in the client's DNS Settings.
3. Custom Domain on mobile subdomain: When the client has a separate desktop website but wants to use their listing as their mobile site (Ex. Desktop site at mybusiness.com, but their listing at m.mybusiness.com). You will need to add TXT and CNAME entries in the client's DNS Settings.
If you would like your listing set up on option 2 or 3, please email support@vendasta.com with the account name and URL you would like it to be set up on.
*If your client uses Google Apps, Google will send them an email notification once we have verified the TXT Record. The email will include the Vendasta representative's email address that verified the record.
Resource Center
'Snapshot Report Grades' dynamic component for email marketing
The 'Snapshot Report Grades' dynamic component displays your prospects' Snapshot Report grades in personalized email marketing campaigns. You can use this component to identify gaps in your prospects' online marketing performance and present valuable solutions.
How does the 'Snapshot Report Grades' Dynamic Component work?
To add the Snapshot Report Grades dynamic component to email campaigns:
From the Create Email page of the Campaign Builder, select Insert Dynamic Component
Select Snapshot Report
Select the Snapshot Grade you would like to include in the email. You can select:
Grade Review
Grade Social
Grade Listings
Grade Website
Grade Advertising
Grade eCommerce
Grade SEO
Preview the email by clicking Preview in the top right-hand corner of the page. When the email looks right, click Save.
For more information, refer to the instructions in this article: Add dynamic components to email campaigns.
Resource Center
Listing and Review sources that support media
Adding visual content to your business listing or using a source that allows customers to add photos and videos to their reviews creates more engaging content for your business and can increase your SEO ranking.
Only certain listing and review sources support media content such as photographs and video. View Vendasta's listing sources that support media by downloading the attachment below.
You can view and edit the sources that appear in Reputation Management and Local SEO for your clients, by logging into Partner Center and selecting Administration > Customize > Listing Sources.
Vendasta's Listing Sources that support media:
Listing_Sources_that_Support_Media.pdf
40 KBDownload
Resource Center
When does the Executive Report send out?
The monthly Executive Report usually goes out between the 1st - 3rd days of each month. The weekly Executive Report is sent out on Mondays.
The Executive Report may be sent outside of business days as it recognizes the start of each month, not specifically Monday-Friday.
Accounts with active products generally trigger Executive Reports to be sent, however, for accounts with only Local SEO active, users will not receive any Executive reports if they don't have any changes in data as changes in the data are needed for a new executive report entry.
Please note that if there are no changes from the previous month for any specific section of the report, the section will not populate on the report for the current month.
Resource Center