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What is Listing Sync?
Listing Sync allows businesses to instantaneously sync common data to their Google Business Profile, Facebook, Bing, and X profiles to ensure the accuracy and consistency of their contact info. This feature makes it easier to improve SEO and customer acquisition while reducing the time it takes to update multiple online profiles.
To get started
1) Navigate to Local SEO > Listing Sync.
2) Click on "Connect" next to a source.
3) Enter your login credentials for that source.
4) Click on "Allow" or grant permissions for the source to sync.
5) Select a business location/page to connect.
Resource Center
Sync Multiple Service Areas for Service Area Businesses
All Vendasta customers with service area businesses have the ability to add multiple geographic areas for which they serve.
How to Sync Multiple Service Areas for Service Area Businesses?
In Partner Center, navigate to Accounts > Manage Accounts > Select account > Edit > Under Business Info, a checkbox for Service Area Businesses can be found. Clicking on the checkbox will prompt two options, hiding the business address and only showing service areas, or showing the business address in addition to showing the service areas. In the text box below, multiple service areas can now be entered, all of which will be syncing to Local SEO or Listing Sync Pro providers if either product is active.
Resource Center
Respond to reviews in Reputation Management
To respond to reviews in Reputation Management, navigate to Reviews > Manage Reviews.
You can respond directly to Google, Facebook, and My Listing reviews from this page. The Google and Facebook accounts must be connected in Reputation Management to respond. Connect these accounts by going to Settings > Connect Accounts > click on + to connect Account.
To respond to a Google, Facebook, or My Listing review, type your response in the text field. Alternatively, choose from one of the review response suggestions to automatically populate a response in the text field.Note: All review response suggestions can be edited within the text field.
Click Respond to post your response automatically to the site.
Skip to the walkthrough video
If the account is not connected, you'll be directed to Connect Account before you can proceed to click Respond.
For all other review sites, such as Yelp or TripAdvisor, click Respond and you will be taken to the site where you can respond to the review.
Responding to Positive Reviews
For positive reviews, thank them for their praise, and invite them to come back. You can let them know about upcoming promotions that they might be interested in. You can use your business name in the response to increase your SEO. Remember, positive reviews also make great social posts! If you have Social Marketing connected to the account, click the Share icon to share the review on your social networks.
Responding to Negative Reviews
Negative reviews should also be personalized to the content of the review. You want them to know that you are listening to their concerns. Make sure to apologize for the experience, and invite the reviewer to resolve the issue offline. It’s always better to deal with their issues privately.
Unable to respond to Google Review
You may encounter an error message when attempting to respond to a Google review. This is usually caused by the review being removed from Google shortly after it is pulled into Reputation Management.
FAQs
Q: Which sources pull into Reputation Management?A: Google, Facebook, Yahoo! Local, Booking.com, Expedia.com, Zillow, Indeed.com, TripAdvisor, Apartments.com, Yelp, Glassdoor.com, Grubhub, Hotels.com, Cars.com, Cargurus, Apartment Guide, Better Business Bureau, OpenTable, Trustpilot, Avvo, Edmunds, Wellness.com, DealerRater, Houzz, Angi (Angies List), Healthgrades, Zocdoc, Vitals, Rade MDs, A Place For Mom, Caring.com, Senior Advisor, Weedmaps, Leafly, Insider Pages, Carafe, Citysearch, Foursquare, TrueLocal . . . and many more!
Q: Can I respond to all review resources directly in the product?
A: You can respond to Facebook and Google reviews directly within our user-friendly interface, making it quick and straightforward. For other review sources, we've designed a convenient process. You can effortlessly draft your responses within the Reputation Management Product. Once you're satisfied with your message, a simple click takes you to the source platform, where you can easily copy and paste your prepped response.
Q: How long does it take for Google and Facebook reviews to appear in Reputation Management?
A: Once Facebook and Google Business Profile accounts are connected, reviews (including historical reviews) from these sources will pull in almost immediately. After this, Reputation Management scrapes for reviews once per 24-hour period. If the add-on Rapid Reviews is activated, Reputation Management will scrape for reviews twice in a 24-hour period.
Resource Center
Supported Countries
Our platform can be used in all countries. Please see below for the supported functionality.
Reputation Management
Listings
Limited available sources for other countries
Reviews
Limited available sources for other countries
Our source list has been optimized for the United States, Canada, Australia, and New Zealand. View the full list of sources.
Mention Searches
English only
Social Activity
Social Audience
Social Marketing
Respond to Customers
Content Searches
Social Post
Local SEO
My Listing
Citation Builder
The US Only
Listing Sync Pro
The US, CAN, Australia, France, Italy, Ireland, Germany, South Africa, UAE, UK, and International offering
Resource Center
Help Options
Welcome to a true partnership. Use this guide to learn what resources are available to help you feel supported while running your business.
You can find your options for Support directly from Partner Center by clicking on the Help icon in the top right-hand corner of your screen. From this side-panel, you can find options for Vendasta Support, search the Help Center, and find contact information for support on our third-party products. Please note that your options for Support may vary depending on your subscription tier.
Support On-Demand
All Vendasta Partners have access to our Support On-Demand department. These experts can answer your questions or put you in touch with those who can. Some examples of topics they can assist you with:
Platform technical assistance
Foundational Product technical assistance
Admin Support
Billing Questions
Troubleshooting & Bug Reports
Support Specialists can be reached via any of the following methods:
Email - support@vendasta.com
Phone - If your subscription tier includes phone support, the phone number can be found by navigating to Partner Center > Help > Contact Us > Platform Support
Chat - available in-platform by selecting Help > Contact us > Platform support > Live chat
Submitting a Support Ticket
When we need to submit a ticket to Support on-Demand, it can be difficult to know what should be included, how much information is needed, and where should the request be submitted to. The short answer is all three of these are important to you, your partner, and Support on-Demand, and following this guide will answer all three of these questions!
For the best results, please include the following information in the body of the ticket or request:
Partner ID
Account Group ID (if applicable)
User or team member affected (if applicable)
Replication Steps (This should be a TL:DR of the issue and the steps you took to replicate it)
Screenshots (or video) of error messages
When submitting a ticket, to Support on-Demand, your best channel is sending a ticket to support@vendasta.com. Partners can also contact us using the in-platform chat to reach an agent, and contracted Partners can call in to speak with a live agent 24/7.
Here is a great example of a submitted Support Request:
Hey Team,
Partner ID: XXXX
Account Group ID: AG-XXXXXXXXX
Partner FOOO is running into an issue with the Local SEO dashboard. Specifically within the Local SEO > Listing Sync section, and Google Business Profile.
I've attached a video walkthrough here of what we're experiencing.
I'm pretty sure this is not the intended function (please let me know if I am wrong) - so what can the client or I do to have the proper reporting come in?
Thanks in advance for your help!
How can I view my ticket history?
To view your ticket history, navigate to Partner Center, click on the question mark icon on the upper right side > and select Contact Us. Then select Platform Support > View ticket history.
Marketing Services tickets will not be available in this view. Only tickets logged with Support can be viewed. For Marketing Services ticket details, please reach out to the respective @yourdigitalagents.com email or contact support for coordinating with Marketing Services team.
You can also sign in to the Help Center at https://support.vendasta.com/hc/en-us and go to 'My Activities' to see your tickets:
Billing Support
Support On-Demand is always the best first step with questions regarding your invoice, pricing, and failed payments. However, we have a full accounting team ready to assist with questions regarding payment methods, billing information, or unexpected charges. To contact the team directly, email billingsupport@vendasta.com.
Sales & Marketing
On top of the human power provided by Vendasta, please don't forget about the following resources:
Help Center - platform training, sales resources, and FAQs
Content Library - agency tools and case studies
Vendasta Blog - agency insights and eBooks
Vendasta Continued Learning - Academy, Office Hours, and VLabs
Feature and Resource Requests
You can submit your ideas and connect with our product teams here! Common submissions include:
Feature requests
Marketplace product suggestions
Marketing resource needs
Resource Center
Sales Pipeline Overview
The Sales Pipeline is a vital tool for guiding leads from prospects to paying customers, providing both Salespeople and Sales Managers with a clear view of each opportunity's status. By understanding what stage their opportunities are in, Salespeople can take the necessary steps to close deals, while Managers can track potential revenue and support their teams in driving more sales. The pipeline's ability to organize, filter, and visualize opportunities makes it an indispensable resource, ensuring that time and efforts are focused where they can yield the highest return.
Table View
The table view is a great way to get a full list of either your own, or a teams sales opportunities.
To access the table view, login to Partner Center and navigate to CRM > Opportunities > Table.
In this view, you have a range of options on how you'd like to filter or organize the list of opportunities.
You will find a search box above the pipeline, allowing you to search for specific types of opportunities.
Note: Currently, you can only search for opportunity types, ex: Website Creation, Visibility & SEO. You won't be able to search for any other categories at this time.
Sort Options
You can sort the pipeline table columns in either descending or ascending order. Click the name of the column you'd like to sort once for descending order, or twice for ascending order.
You can also sort the pipeline using the drop-down menu in the top right. This allows you to sort by expected closed date and contract length to get an idea of your monthly revenue. As an example: If a 6-month opportunity is expected to close on May 1st, you would see that reflected in your potential revenue for May-October.
How to Export displayed CSV
You can export the pipeline Table date into a CSV by clicking Export displayed as CSV.
Navigate to the Pipeline Table at Partner Center > CRM > Table.
Add the filters of your choice.
Click on Export as CSV.
Choose files to export and then click Export.
Pipeline.
Opportunity History.
Click on Okay in the pop-up.
Click on the notification bell and on Pipeline data export is complete. Click to download.
Board View
The board view is a visual interface that allows you to see opportunities at a glance including which stage of the pipeline the opportunity is in.
To access the board view, login to Partner Center. Go to CRM > Opportunities > Board.
In this view, Salespeople can drag and drop opportunities to transition them between stages.
Moving opportunities
On the Board view of the Pipeline tab, each active opportunity will appear on the board. These are broken down into various pipeline stages.
To move opportunities to different stages, simply click and hold the opportunity you wish to move. From there, drag it to its new stage.
Clicking on the name of an opportunity will bring salespeople to the Opportunity details page.
Sort Options
You can sort the pipeline board using the sort options menu and click the arrow to switch between descending or ascending order
Sorting categories:
Potential Revenue
Expected close date
Actual close date
Last connected date
Last sales activity
Opportunity name
Created date
Assigned date
Qualification
Filter Customization
To add filters to your table view, click + Add Filter at the top of the pipeline. You can also remove a filter by clicking the X next to the filter's name.
You have a range of filtering options to choose from, including:
Account
Type
Salespeople
Salesteam
Status
Packages
Products
Tag
Expected close date
Actual close
Created
Assigned
Create a New Pipeline Stage
The default pipeline includes four stages: “Lead,” “Contact,” “Qualified,” and “Proposal.” The default percentage is 0%, 20%, 40%, and 60% respectively, and it will show you the revenue forecast based on the percentage of the pipeline stages.
The default pipeline doesn’t fit your business? Don’t worry, you have the flexibility to create custom pipelines and define your own forecast percentages.
Create Pipelines in Vendasta
Log into Partner Center and open the Pipeline by going to CRM > Opportunities > Board.
Click the Pipeline view dropdown and select Manage Pipelines.
Click Create Pipeline.
Give your Pipeline an easily identifiable name.
Add your pipeline stages.
Assign default percentages for each pipeline stage. These appear in your Pipeline in order of the probability of success you assign them.
Click Save to save your new pipeline.
Resource Center
"More Hours" in Business Profile
What is the "More Hours" feature?
All Vendasta customers have access to "More Hours" found in the Business Profile tab in Local SEO. This tab gives you and your clients the ability to edit business profile data within the Local SEO product. The "More Hours" will display category-specific attributes, so for example, restaurant clients can now set things like delivery, drive-through, takeout, and pick-up hours.
Please note that this new syncing field can only be found in the Local SEO Business Profile tab. The remainder of business data can still be found and edited in Partner Center under Accounts > Manage Accounts > Select specific account > Edit Business Profile.
How does "More Hours" work?
In the Business Profile tab in Local SEO, navigate to the "Hours" tab to view and manage "More Hours."
Resource Center
Which products are APIs available for?
We have APIs for the following products:
Brand Analytics
Business App
Partner Center
Local SEO
Reputation Management
Social Marketing
Note: the API does not support all features available in-product for Social Marketing. Read this FAQ for more information.
We do not currently have APIs for the following products/services:
Snapshot Report
Task Manager
Billing reports
Resource Center
Can Business App users access Yext directly?
No, the Yext dashboard is only accessible to the Partner Center Admins. Business app users can find the listings information populated under the Local SEO > Listing Sync tab.
Resource Center
Business App Pro Overview
Business App Pro is a recommended package that contains five amazing software products by Vendasta that work together in harmony for your local business client, inside of Business App:
Inbox Pro
Campaigns Pro
Reputation Management Premium
Local SEO
Social Marketing Pro
These products work seamlessly with the features that come with the ‘standard’ Business App that all clients also get including:
CRM
Integrations
Automations
Marketplace & Store
Executive Report
…and much more.
How to activate
Resource Center
Is there is a maximum value to the Listing Score?
The listing score per source has a maximum attainable value but we don’t have a maximum listing score for a location or a maximum total. This is a dynamic value that keeps changing as we add more sources, and is compared directly to the industry average. The maximum listing score per source can be found on the listing table under the Listing Sync tab of Local SEO.
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Executive Report: Google Search Console
Show SEO proof-of-performance in the Executive Report! Automatically prove that the work you're doing for your customers is helping their business show higher in Google search results.
By connecting Google Search Console to Business App, you can show detailed, automatic proof-of-performance analytics for searches happening on Google:
How many queries their website appears on page one of Google?
How many clicks their website is getting?
How many impressions their website is getting?
Which queries are getting the most clicks, and their average position in search results?
Which website pages are getting the most clicks and impressions?
With this powerful no-cost feature, you can show how all the hard work you do on a business’s marketing (website content, blog, listings, reviews, social media, etc) is resulting in real improvements in their SEO – to help you retain your clients for longer!
What is Google Search Console?
Google Search Console is a tool that Google provides at no charge to website owners to measure a website's search traffic and performance, fix issues, and make your site shine in Google Search results.
Your customer will have the ability to see detailed analytics about the organic ‘SERP’ (Search engine rank position) of a website, what search queries (keywords) are being typed into Google, and what pages are appearing the most via organic search. Our integration brings these features into the Business App Executive Report. Visit the Google Search Console website for more info.
Why connect to Google Search Console?
Our reporting provides a unique KPI that is not available from within Google Search Console itself: “Queries on 1st page of Google Search”. This number is calculated daily and reveals if a business is making progress in the outcome they truly want: to show up on the first page of a Google search and get more website visits from potential customers. This metric tracks exactly that, with no extra noise.
Best of all, this reporting is automated. Connect it once to deliver automatic, ongoing proof-of-performance reporting to your clients.
How do I set it up?
1. Setup Google Search Console
Ensure you or your client has a Google Search Console connected to their website and fully verified. If your client doesn’t yet have a Google Search Console account, you can set one up in a few quick steps here.
Note: it takes 24-48 hours after a new property is connected to Google Search Console for data to start to appear on Google’s side.
2. Connect Search Console to Business App
In Business App > Administration > Connections > Browse Integrations, you’ll find a card to connect to Google Search Console.
Click the card to add an account. Only one connection per account is permitted at this time.
Log into Google with an account that has permission to access this Search Console account.
All accounts that can be connected will appear in this list. Choose the account you want to connect.
Once connected, it will take up to just a few minutes for existing data to appear in the Executive Report. 30 days of history is pulled in when an account is first connected.
Note: If the account you want to connect does not appear here, make sure it is fully verified. Also, make sure the Google account you are connecting with has sufficient permissions to view this Search Console account.
3. Customize the queries tracked in the Executive Report
You can completely customize the keywords that are tracked and reported on in the Executive Report via Search Console.
When Google Search Console is first connected, Business App will automatically pull in the top 10 search queries for this business by clicking for reporting.
You can customize these keywords, remove them, or add, up to 20 keywords to be reported in the Executive Report.
Go to Business App > Administration > Connections and click on the Google Search Console card to edit the search queries.
FAQs
How do I put this Search Console data at the top of my Executive Reports?
You can customize the order of the sections for the single-location Executive Report, from Partner Center > Administration > Customize > Business App Settings > Executive Report Page Layout > Edit Default Executive Report Template. From here, we recommend dragging the SEO section to the top of your report. This can be configured on a market-by-market basis.
I’ve connected Search Console to Business App, but I don’t see any data in the Executive Report.
Do you see data in Google Search Console itself yet? It can take a few days for a newly connected Search Console account to begin to collect data. Check back the next day – after connecting, our data collection happens once per day around midnight CST.
It can take a few minutes for Business App to pull in data to display in the Executive Report. The app automatically pulls in 90 days' worth of data, and you should usually be able to see data in the most recent weekly exec report within an hour of connecting to Search Console.
If the website is new, there may be low or no data to report on yet. With no data yet, the cards will not appear. As you work at improving the SEO of this website, and it starts to receive organic clicks, data will appear in the report.
Do you have sufficient permissions on your Google user to connect this data? Ensure you have admin privileges in Google Search Console.
How are the ‘Queries on 1st page of Google Search’ cards calculated?
We created a new custom metric that is a great way to show proof of improvement over time to a business owner. Each day, we count the number of queries where:
They each have an average position of between 1.0 and 10.0 (the first page of Google).
The business’s website received at least one click within the last 30 days for that keyword.
We created this definition to eliminate the noise that can come from the hundreds of keywords a business might appear for but never get a click, because of poor relevancy.
This number is calculated once every 24 hours and then plotted on a trendline, to show a trend over time. As a website’s SEO is improved, so will this number on this card.
Why aren’t Average CTR or Average Position metrics in the reporting?
Average CTR (click-through-rate) and Average Position are helpful metrics to look at on a per-keyword level, but when rolled up as an overall stat, they are not helpful in proving performance to an SMB client, because they are averages that will continually be dragged down by every new keyword that the website appears for. Essentially, these are two metrics a business will never be able to win at, and will never go “up and to the right”. So we decided to not include them in our Executive Report of high-level performance metrics.
Do you support Domain Properties?
Yes! We support connecting both Domain-properties and URL prefix properties. We recommend using Domain properties, as they collect a wider view of all search activity from all variations of a domain (www vs non-www, etc.) Learn about the difference here.
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Business Hours of Operation
What are Hours of Operation?
Businesses with hours of operation past midnight can easily update their hours in the Business Profile on the Vendasta platform. Under the 'Hours' tab, clients can enter business hours like 11:00 am - 3:00 am in Local SEO's Business Profile or in Business App, or you may update their hours in Partner Center under Account Management.
Please note: Changes to hours typically occur quickly, but in some cases, hours can take 3-5 days to sync to Google. Please plan updates to hours accordingly.
Resource Center
Onboarding in Business App: Walkthrough Video
If a prospect or client has a great onboarding experience, that gives them an understanding of the value they can get and they will want to see more.
When a prospect enters their Business App for the first time, it is important that they don’t feel overwhelmed and can quickly understand what they are looking at. Onboarding tools such as the walkthrough video help make a better experience and prospects are more likely to become paying clients.
A complete walkthrough video is available in your client-facing app, Business App, as an onboarding tool. When your prospects or clients enter their app for the first time, they will be prompted to watch the walkthrough video. The video shows them:
Their app’s dashboard features include the marketing funnel, business profile, and customer journey.
A walkthrough of connecting their Google Business Profile, Google Analytics, and Facebook accounts to the app.
A brief introduction of each product (Reputation Management, Local SEO, Social Marketing, Website E-Commerce, Customer Voice, and Advertising Intelligence).
An overview of the Executive Report.
If you’d like to see the video, see this resource article. The first video in this article is what will appear in your clients’ Business App. You can also download and use either video as you wish.
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Customize Listing and Review Sources
You can view and edit the sources that appear for your clients in Local SEO and Reputation Management by logging into Partner Center and selecting Administration > Customize > Listing Sources.
The selected sources will be available for all accounts created on your platform. You can also remove sources on a per-account basis (in Reputation Management only) by logging into/impersonating an account and editing the selected Listings.
View Vendasta's Review and Listing Sources below. Please be advised that these sources are subject to change at any time.
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Snapshot Report: Advertising section
The Advertising section of the Snapshot report can be a powerful tool to help sell your clients SEO services but it can also lead to many questions from your prospects. Below are some answers to common questions about this section.
What keywords does the Advertising section use?The Advertising section of the Snapshot Report currently identifies the top 5 keywords for your prospect's business based on content gathered from their website and business information.
Why don't these keywords match the ones my prospect is currently running?If these keywords don't match your prospects, it could mean that their current keywords are not ones that are considered in the top 5 for their business based on their location, business information, and the content of their website.
How does the Advertising section analyze these keywords?
The Advertising section analyzes the search results for the first 10 results per page, which means we analyze the top 8 ad results. We then compare with the top keywords of your prospect to determine the data that's displayed in this section.
Why aren't my prospect's keywords in the top 8 results?Your prospect's keywords may not be in these top 8 ad results for a number of reasons. If your prospect is using unique keywords, these likely won't fall under those top ad results. Keywords that are considered unique and may not be in those ad results could be your prospect's company name, the names of their unique products, common misspellings of their brand or product, or unique long tail keywords.
What should I tell my prospect if they're running ad campaigns but the Advertising section isn't showing any data?
This is likely due to the fact that they're still not showing up within the top 8 ad results. This could be happening if your prospect is using unique keywords or their keywords just don't fall within these top 5 keywords our system identified. If this is the case, this could be a great opportunity to let them know they may want to consider changing their keywords on active campaigns or start a new campaign for those top 5 keywords that the report identified.
What if their ad campaign is showing engagement but the Advertising section is showing an F?
The Advertising section only gathers keyword analytics data at the national level which is most likely the cause of this. If Snapshot Report is showing an F but your prospect is seeing engagement from their ad campaign, they're probably ranking at the local level. Because our system is limited to the top 100 results for around 500 million global keywords, we are unable to display keyword data from the local level.
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FAQ: Performance & Optimization for Website Pro
Your website’s speed and reliability directly impact user experience and SEO. This FAQ answers common questions about caching, page speed, image optimization, content delivery, and why some visual updates may not appear immediately.
Q: Why is my Google PageSpeed score low, especially on mobile?
Google PageSpeed scores often differ between mobile and desktop and can appear low even if your website feels fast. This is because PageSpeed scores are based on technical metrics like Core Web Vitals—not just real-world loading speed.
Several factors can influence scores:
Theme builders (like Divi, Elementor, WPBakery) are heavier and impact mobile scores more.
Excess plugins and unused themes can slow the site.
Locally hosted videos significantly affect performance. Host videos on YouTube and embed them.
Poor Core Web Vitals scores will impact your overall PageSpeed.
How to improve performance:
Use the "Improve Desktop/Mobile Speed" buttons in the Website Pro or Standard dashboard.
Remove unnecessary plugins and themes.
Use a lightweight theme, or build with clean HTML (note: hardcoded sites are not supported by Marketing Services).
Use Google PageSpeed Insights to view actionable suggestions.
Monitor Core Web Vitals in the Website dashboard.
Contact Marketing Services for help with image optimization, caching setup, or plugin audits.
Even with a low PageSpeed score, try loading your site manually on both desktop and mobile—you’ll likely find that it performs well.
Q: What is caching, and how does it work in Website Pro?
Caching stores parts of your website so they can load faster for visitors. Website Pro uses multiple caching layers, including:
Nginx reverse proxy caching (active for 1 hour)
Google Cloud CDN (serves content from nearby servers)
Optional plugin-level caching (e.g., from Divi)
Website Pro caches public-facing pages that meet all the following conditions:
HTTP status is 200 (OK)
Request is a GET or HEAD
No URL parameters
Visitor is not logged in
Visitor does not have a special cookie (e.g., wp-postpass)
Caching is bypassed for:
Admin areas (/wp-admin)
Logged-in sessions
URLs with query parameters
To clear your site’s cache:
Go to Website Pro > Overview
Click the Flush Cache button
You can also bypass the cache by appending a query string to any URL (e.g., example.com/page?v=123).
If you're using Website Pro’s staging environment (available on Pro only), cache is automatically cleared when updates are pushed live.
Q: Why aren’t my site changes showing up right away?
If your changes only appear when logged in as an admin or after waiting an hour, this is likely due to caching.
To resolve:
Click Flush Cache in your Website Pro dashboard
Wait one hour (the default cache expiration time)
Use staging to make changes and then push to live (cache clears automatically)
Tip - If you would like to access the un-cached version of a page, use a query param, i.e., add a ?v=12345 to the page URL you’d like to access (so www.mysite.com becomes www.mysite.com?v=123456, bear in mind any random number will work) to the end of the URL. This will be slower to load the page, but it will bypass the NGINX cache.
Q: Why aren't my CSS changes in Divi Builder taking effect?
Divi Builder uses Static CSS File Generation by default, which can cause CSS changes not to apply immediately.
To fix this:
Temporarily disable Static CSS File Generation in the Divi theme options.
After editing, you can re-enable the feature to improve site performance.
More information here:Divi's Static CSS Generation Guide
Q: How do I optimize images in WordPress?
WordPress compresses images by default (to 82% quality), but further optimization is recommended.
Recommended image dimensions:
Blog posts: 1200×630 px
Headers: 1048×250 px
Logos: 200×100 px
Featured images: 1200×900 (landscape) or 900×1200 (portrait)
Backgrounds: 1920×1080 px
To optimize images:
Resize and compress using tools like TinyPNG or ImageOptim before upload
Use lazy loading
Choose descriptive filenames and alt text
Use optimization plugins like Smush, EWWW Image Optimizer, or ShortPixel
You can also reach out to Marketing Services for support with image cleanup and lazy loading setup.
Q: What is a CDN, and how does Website Pro use it?
A Content Delivery Network (CDN) speeds up your site by storing and serving content from servers that are geographically close to your visitors.
All Website Pro sites use Google Cloud CDN by default, which provides:
Faster global load times
Better performance in mobile and remote environments
Built-in security and privacy protections
1-click cache clearing for global content updates
To disable the CDN:
Visit your Website Pro dashboard
Toggle Enable CDN off
More about CDN functionality:What is Cloud CDN? (Google)
Q: Why is my bounce rate extremely low in Google Analytics?
A bounce rate below 10% may suggest a technical issue rather than high engagement. One common cause is duplicate Google Analytics tags—often from both a theme and a plugin.
To troubleshoot:
Install the Google Tag Assistant Chrome extension
Visit your site and click through a few pages
Use the Tag Assistant to identify tag errors:
Red: Major issue
Yellow: Minor warning
Blue: Non-standard implementation
Green: Tags working properly
Fix any duplicate tracking codes and retest to ensure proper data collection.
For additional performance testing:GTMetrix Site Speed Test
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How do I change the title separator icon on WordPress site?
Please follow the following steps to change the title separator icon on your WordPress site.
1. Install a plugin called Yoast SEO. Click here for steps on how to install a plugin2. Open the search appearance tab on Yoast SEO3. Select the required Icon and then scroll down, and click on Save changes.
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How do I check if my website is indexed on the Google Search Console?
Search Console tools and reports help you measure your site's search traffic and performance, fix issues, and make your site shine in Google Search results.
A page is indexed by Google if it has been visited by the Google crawler ("Googlebot"), analyzed for content and meaning, and stored in the Google index. Indexed pages can be shown in Google Search results.(If they follow Google's webmaster guidelines).
Proper website indexing allows search engines to see all of your important pages and gives your site a major boost. It can even send you on your way to page one of the search results!
Enter your domain into the Google Search Console:
Type your website URL into "URL prefix". Please note, that the URL must have the "https://" prefix. For checking an entire domain, you will need access to your domain registrar to enter a TXT record. This will take time as DNS Records take time to propagate (6-12 hours). Either way, you will need to verify that you own the domain in order to view the results:
Step 2: Once the Records are Verified, you would need to add the XML sitemap in the Sitemap section in the Google console.
Where to Find the XML sitemap?
Log in to your WordPress website.
Click on ‘SEO’
Click on ‘General’. ( Here we will be able to find the XML sitemap URLs).
Yoast SEO: https://yoast.com/help/xml-sitemaps-in-the-wordpress-seo-plugin/Rank Math SEO: https://www.youtube.com/watch?v=bK2DHBhUUOoPlease note: The location to find the Sitemap will vary depending on the Plugin that is used.
Step 3: The Sitemaps must be added here once the TXT records are verified successfully.Login here: https://search.google.com/search-console/
Step 4: Submit a Page URL to Google
In Search Console, Go to the inspection URL - https://search.google.com/search-console/ and paste in the page URL you want to index.
If the page isn’t indexed, you’ll see that GSC says ‘URL is not on Google.’ To get it crawled, just click on Request Indexing.
Please note: Google Crawling takes 7-15 days to show accurate results in the search engine.
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How do you mark an Apple Lisitng as permanently closed?
When a business moves locations, Apple will create a new listing for the new location as opposed to updating the previous listing. To prevent confusion, clients may need to report their previous listing as "Permanently Closed".
To mark an Apple lisitng as permanently closed, you will follow these steps:
Navigate to the live listing through Local SEO > Lisitng Sync.
Select Apple
Select the linked Apple listing
Select "Open in Maps"
Select the three dots on the listing
Report an issue
It's closed
It's closed permanently
Submit
Over time Apple will remove any listings marked as "Permanently Closed".
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