support tickets unresolved and unanswered for several days

Question

Hello, I have support ticket that has been unresolved and unanswered for several days. Where do I turn to get issues resolved if customer support does not respond?

DouglasCampbell · Accepted Answer

Last week was pretty terrible for support. I had to rope in my Vendasta sales rep and he expedited the tickets... and then they got solved within a day!

Also for a question that stumped my onboarding rep he suggested calling support directly by pressing the "?" In partner center ... It was quick and helpful ?

Bronson · Answer

Vendasta Support,

More than 2 weeks later and I still have no resolution to my ticket. I don't know where else to turn. I am on the verge of cancelling my Vendasta subscription.

Please have someone look into my support tickets.

Community

[Solved] support tickets unresolved and unanswered for several days