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Customer Voice Drip Email and SMS Review Campaigns




Topic starter


It would be very helpful to either add a drip campaign feature to CV or bring in a vendor that already has this feature ( 


I'd also like the ability to tag a contact when review is received and then set up a confirmation email (for other reviews site besides the listing page) 

1 Answer


Hi Heather,

Thank you for sharing these! The drip campaign in Customer Voice is an interesting idea and I like your suggestion to work with a vendor that offers this feature. I will investigate further into this to see what would be suitable.

The other request is one we've discussed in how we could implement a mechanism that identifies the customer in the system once the received review is matched. We're still working through how we would capture and tag the data then validate for accuracy. Definitely some complexity involved! When I learn more I'll update here for you.