Community

Find answers, ask questions, and connect
with like-minded conquerers around the world.

Notifications
Clear all

Reputation Management AI Upgrade for Responding to Reviews / Creating Social Posts


Malcolm_Stone
120 Points
Posts: 27
Topic starter
Joined: 3 years ago

Questions about the new AI upgrades for Reputation Management and Social Marketing ...

When using the AI feature to respond to a batch of 5 star reviews on Google, for example, is the system built to be aware as to not produce similar or repeated responses?

What is considered a long form post for AI written content for Social Marketing? Is there a target number or range of words it is programmed to create?

Thanks!

5 Replies
jrenwick
48 Points
Posts: 6
Joined: 1 year ago

Hi Malcom,

Great questions! 

The AI doesn't keep a record of the responses it has made, so it can't avoid similar answers. However it doesn't necessarily try to make them similar either, so there is some randomness to the words used. We always recommend reviewing the responses prior to publishing - that way you can further customize the response as needed.

For Social Marketing the long form posts are roughly 384 words.

We hope the new features are helping you to create content more quickly. We would love to hear any further feedback you might have. 

3 Replies
jambo691
Joined: 3 months ago

27 Points
Posts: 3

@jrenwick Hi Jrenwick

Kindly advise how I can activate the content for social media?

 

jrenwick
Joined: 1 year ago

48 Points
Posts: 6

@jambo691 

Hi there! The new AI feature works for accounts with Social Marketing Pro enabled. From the compose screen look for the "suggest post" button and click it to open a new prompt window. You then simply enter a prompt / topic for the AI to write about. Once the AI-generated content appears, you can choose to make changes if needed. Once satisfied with the content, just select "Use this content" to post!

Here's the full support article with screenshots to help you get started:

https://support.vendasta.com/hc/en-us/articles/11008361319319-AI-generated-social-posts-launched-in-Social-Marketing  

jrenwick
Joined: 1 year ago

48 Points
Posts: 6

P.S. If you are also interested in how Reputation Management's new AI response can help you (or your customer's) manage their reviews more efficiently you can learn more here: https://support.vendasta.com/hc/en-us/articles/11007000530199-AI-generated-review-responses-launched-in-Reputation-Management  

Malcolm_Stone
120 Points
Posts: 27
Topic starter
Joined: 3 years ago

Thanks for the reply. Several AI content tools out there tout the ability to "look back" to make sure they are not repeating passages for blog posts. I just was wondering if the new review response AI worked in the same way. Good to know on the long post word count. I'll let you know of any other feedback. Thanks again!