I have had several customers reach out to me and ask if I can help them get a review taken down. I have tried and tried, spoke to google and basically as far I can tell if there is a one star review with no text, it will never be taken down. However there are a few instances where you can report a review and there are a few criteria that may apply to a removal but those cases are rare, such as swearing, violence, harassing, bots. I have tried and I basically tell the customer it happens, it can not be removed, google does not get into between a customer and a business and I instructed them to reply to negative reviews with care and concern in a professional manner without ever mentioning the name of the business in the reply. All has been well until this morning when my client reached out to me and asked if I heard about get dandy, they claim to be able to physically remove the bad reviews. I said yeah okay but I'll check them out. I got the demo and according to wait I heard and understand they have a 75% success rate and they just beg and beg and beg and after a few times they have their lawyers write to google with support documentation. All this at 197 a month with a 12 month contract.
Any one heard of this, tried anything similar or has any input or advice? Thank you!