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Business App Contact Support Link for Partner Clients

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30/07/2020 9:19 am
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In the Business App, there needs to be an option for partners to add a "Contact Support" link / email for us to help our clients with tech issues. Currently, clients use the sales contact link in the lower left corner of the Business App for this purpose. I want to be able to use a separate inbound email for support issues so I can track support tickets and direct requests to other people in case I am not able to respond.

Malcolm_Stone
Malcolm_Stone 

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30/07/2020 9:41 am

Thanks for the insight Malcolm. I've noted this feature idea to discuss for adding to our roadmap for Business App.

JoshBaker
JoshBaker 

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Hey Josh, are there any estimated timelines for this feature?

By Parth-brandSuite.app 06/09/2021 6:07 pm
 

No ETA at this time, but we've got it noted in the backlog, the request makes good sense.

By JoshBaker 22/10/2021 11:29 am
 
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31/07/2020 11:55 am
Topic starter

Thanks Josh.

Malcolm_Stone
Malcolm_Stone 

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01/08/2020 7:57 am

It would be nice if this could connect to the crm as well so that we can make sure we resolve support issues in a timely manner.

rmasonbizbuzzdigital-com
rmasonbizbuzzdigital-com 

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01/09/2021 5:47 am

Agreed. I use a support desk like Zendesk and want to direct support requests to a specific email address that raises a ticket. 

bmcguire
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