Reputation Management & Customer Voice
In this lesson you will be introduced to reputation management – an all-in-one tool powered by the Vendasta platform. By completing this lesson you will understand the relationship between topics such as online engagement, listings, reviews, and google Q&A.
Also you will learn how Customer Voice allows businesses to send completely customized emails or SMS messages to customers to bolster positive, authentic reviews.
- Explore how listings, reviews, virtual communities, and review responses work together to impact online reputation.
- Learn how to connect multiple accounts and manage reviews, insights, and listings with Reputation Management.
- Navigate Customer Voice and explore different email templates, analyze open and click rates, and learn how to embed the review generation widget.
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