Showing results for "Business App"

These are the common fields that Listing Sync Pro and Listing Sync Pro powered by Yext sync to several listing sources.  Company Name Address Phone Number Website Payment methods Services Brands Hours of Operation Special Hours  Business Profile Logo Brands Carried SEO Keywords Instagram Handle For a more detailed breakdown of what information sync to sources such as Google, Facebook, Instagram, and X, please proceed to Local SEO > Listing Sync > select the three dots next to the source > Syncing Info. How to sync these fields To sync the above content, you or your client must enter this information in the Business Profile. Go to Business App or Partner Center > Open Local SEO for the desired account > Business Profile  Note: Business Profile information excluding Special Hours can still be edited via Partner Center > Accounts > Manage Accounts > Select Account > Edit or Business App > Business Profile 2. In the Business Info tab: Fill in your client's business name, address, phone number, and website. Under the Operational Information heading, fill in your clients' accepted payment methods, services, and brands carried. Click Save.   3. In the Hours tab: Click the pencil icon Fill in your business hours and special hours Click Save. Once the Listing Sync Pro service is activated for the client, the syncing process will begin. 

What is Inbox in Multi-Location? For businesses utilizing Inbox Pro to manage communication across multiple locations, the Multi-Location Inbox feature offers a streamlined solution. Multi-Location Inbox aggregates all conversations from various accounts into a single Inbox. This enables teams to efficiently handle customer communication via Google Business Messages, Facebook, Instagram (Coming soon), SMS, and Web Chat conversations, all within one centralized platform. Key Features Easy Setup: Users can opt-in to Multi-Location Inbox by clicking the "Start Using Multi-Location Inbox" button. This action pulls past and future conversations from all accounts within the group into a single, easy-to-access Inbox.Cross-Channel Messaging: Multi-Location Inbox supports communication across all available channels, including Web Chat (Pro), Email, Lead Capture Forms, SMS (Pro), Google Business Messages, Facebook, and Instagram (coming May 2024).Closing and Opening Conversations: Conversations can be seamlessly "closed" within Multi-Location Inbox, reflecting the status across single-location accounts as well.Mobile-Friendly: The Multi-Location Inbox is designed to be mobile-friendly, allowing users to stay connected and respond to messages on the go. Please Note: For teams managing communications across multiple locations, we recommend bookmarking the Multi-Location Inbox and keeping it open throughout the day to ensure prompt responses to incoming messages. Setting up AI-Assisted Web Chat for Franchise Websites For franchises with multiple locations, each with its team managing leads, installing a unique web chat widget on each location's website ensures separate lead and contact databases for each location. Alternatively, franchises with a centralized team can designate a single-location account as the "HQ" and install the Inbox web chat widget from that account to manage leads centrally. How to Use Multi-Location Inbox Navigate to the desired multi-location group.  Click Inbox - This is where you will be able to access a unified view of all conversations from all accounts within the group. Select Start using multi-location inbox to get started!  FAQs Q: How long does it take for all conversations to load after clicking "Start using Multi-location Inbox"? A: The loading time varies depending on the number of accounts and conversations being aggregated. It can take a few seconds to a few minutes. There is no notification for completion, so checking back after a few minutes is recommended.  

What is the "More Hours" feature?  All Vendasta customers have access to "More Hours" found in the Business Profile tab in Local SEO. This tab gives you and your clients the ability to edit business profile data within the Local SEO product. The "More Hours" will display category-specific attributes, so for example, restaurant clients can now set things like delivery, drive-through, takeout, and pick-up hours. Please note that this new syncing field can only be found in the Local SEO Business Profile tab. The remainder of business data can still be found and edited in Partner Center under Accounts > Manage Accounts > Select specific account > Edit Business Profile. How does "More Hours" work? In the Business Profile tab in Local SEO, navigate to the "Hours" tab to view and manage "More Hours."

Desktop Instructions Sign in to Google Business Profile. Choose the business you'd like to verify.  Click Verify now. On the postcard request screen, make sure your address is displayed accurately. To help deliver your postcard, you can also add an optional contact name. Click Send postcard. Check the mail for your postcard. Most postcards arrive within 14 days.  Mobile Instructions Open the Google Business Profile app. Tap Send postcard. Choose the business you’d like to verify. Tap I don’t have a code. Check the mail for your postcard. Most postcards arrive within 14 days. Enter your verification code Desktop Instructions After you get your postcard, sign in to Google My Business. If you have multiple locations, open the location you'd like to manage. Click either Verify location from the menu or Verify now. In the “Code” field, enter the 5-digit verification code from your postcard. Click Submit. Mobile Instructions After you get your postcard, open the Google My Business app. Choose the business you'd like to verify. To verify, tap Enter code.  If you didn’t get your postcard, tap I don't have a code. Source: Google More Step-By-Step Instructions

This article outlines the differences between the Standard and Pro product editions for the Standard product suite. Reputation Management Reputation Management allows you to monitor and manage every aspect of a local business's online reputation—including reviews, listings and mentions. Feature Standard edition Pro edition Manage reviews Includes reviews from Facebook, Google, and My Listing Includes reviews from all sources, based on Partner configuration Respond to Google and Facebook reviews in-line ✓ ✓ Review response templates Use, edit, or delete all system default templates Use, edit, or delete all system default templates + add unlimited custom templates Review Display Widget ✓ ✓ Review statistics ✓ ✓ Monitor listings Includes listings from Facebook and Google Includes listings from all sources, based on Partner configuration Google Q&A ✓ ✓ Citations   ✓ Listings statistics   ✓ Competition   ✓ Mentions   ✓ Social monitoring   ✓ Customer Voice Customer Voice allows you to gather customer experiences to boost online star power and drive more business.    Feature Standard edition Pro edition Create customers Unlimited Unlimited Send email review requests 15 emails/month Unlimited Bulk send review requests   ✓ Customize and display Review Generation Widget ✓ ✓ Sources to request reviews on Includes Google, Facebook, and My Listing Includes all sources, based on Partner configuration Customize and save review request templates Limit of 1 Limit of 40 Option to purchase SMS add-ons   ✓ Send an automated follow-up email   ✓ Email signature widget  ✓ ✓ Mobile Kiosk   ✓ Social Marketing Social Marketing allows teams and individuals to manage local businesses’ social media accounts in a scalable and transparent way.   Feature Standard edition Pro edition Social profiles Includes Facebook and Google Business Profile Includes Facebook, Google Business Profile, X, Instagram, and LinkedIn Scheduled posts  20 posts  *at one time Unlimited Calendar view ✓ ✓ Drafted posts  ✓ ✓ Post Performance analytics ✓ ✓ Social audience analytics ✓ ✓ Link tracking   ✓ Customer posts   ✓ Leads   ✓ Interesting content (RSS feeds)   ✓ Create social content and images using AI   ✓ Use AI to create up to 5 posts at once using just one topic   ✓ Provide AI with additional business or branding instructions to generate content   ✓ While the Social Marketing App supports connecting multiple locations on most networks, the number of connections is limited by social networks.  Below is a table of how many accounts can be connected based on edition.   Facebook X LinkedIn Instagram Google Business Profile Standard 1 - - - 1 Pro 5 4 4 1 1 It is recommended to have a Social Marketing App activated for each individual location, due to the unique content policies followed by the different social media platforms.  Local SEO Local SEO allows you to introduce business owners to online presence management.   Features Local SEO Local SEO Pro Citation Builder Listing Sync Pro  My Listing (free landing page) ✔ ✔ ✔ ✔ Citations reporting ✔ ✔ ✔ ✔ Google Business Profile Insights ✔ ✔ ✔ ✔ Keyword Reporting metrics ✔ ✔ ✔ ✔ AI-powered business description ✔ ✔ ✔ ✔ Sync to Google & Facebook ✔ ✔ - - Sync to Google, Facebook, Apple, Bing, X, Instagram - ✔ - - Sync to 30+ additional sources - - - ✔ Sync to TransUnion, Foursquare, and Neustar - - ✔ - Protection from third-party changes - ✔ - ✔ Ability to suppress duplicate listings - - - ✔ Local SEO grid - ✔ - - Keyword refresh rate monthly weekly  - - AI-powered keyword suggestions (coming soon) - ✔ - - Advertising Intelligence Advertising Intelligence brings your clients’ ad campaigns under one roof so you can see what’s working across various platforms.  Feature Advertising Intelligence Advanced Reporting Bring Facebook Ads and Google Ads under one roof ✓ ✓ Easy to use and understand ✓ ✓ Delivers the most important metrics ✓ ✓ Individual campaign details (Deeper analysis into campaigns)   ✓ Customize date range to discover trends   ✓ Campaign funnel & objective   ✓ Keyword and ad analysis   ✓ Website Create a beautiful website that is hosted on an incredibly fast, secure, and easy-to-use platform — it's all possible when you combine the Google Cloud Platform with WordPress. Feature Standard edition Pro edition Backups 2 Unlimited Access to the WordPress Dashboard ✓ ✓ Access to phpMyAdmin ✓ ✓ Access to STP ✓ ✓ Free SSL certificate ✓ ✓ PHP Logs ✓ ✓ Connect Google Analytics  ✓ ✓ Staging Environment   ✓ Custom Domains   ✓ Create Staging from backup   ✓  

Listing Sync creates, updates, and maintains listings on many sites depending on which country the account is in.  Local SEO: With our free listing sync feature you can syndicate your listing data to Facebook and Google Business Profile. Just connect your account and we will instantly update your profile on each source.  Local SEO Pro: With the Pro edition of Local SEO, sync to Facebook, Google Business Profile, Instagram, X, Bing, and soon Apple Maps.  Listing Sync Pro: To view which sources Vendasta's Listing Sync Pro syndicates out to, please download the document below. Listing Sync Pro powered by Yext (USA): Available only for accounts located in the United States. For a full list of sources, please download the document below. Listing Sync Pro powered by Yext (Healthcare): Available only for accounts located in the United States. For a full list of sources, please download the document below. Listing Sync Pro powered by Yext (Canada): Available only for accounts located in Canada. For a full list of sources, please download the document below.  

To access your WordPress dashboard, clients must log in via Business App. (Partner Center admins are able to launch Website Pro from the client's account page without logging in to Business App first.) To log in to WordPress via Business App: Log in to Business App > My Products > Click on Website Pro > Launch the WordPress Dashboard.

Please be aware of an important change coming to Google this summer: Google is removing Google Business Messages from its suite of products. Starting July 31st, it will no longer be possible to respond to customers on Google Search or Maps via Inbox. Don't worry—Inbox supports several other messaging integrations and solutions, including AI web chat and Forms for your website, SMS, email, and Facebook. So while you’ll need to say goodbye to Google Business Messages, you and your clients will still be saying hello to lots of new leads and customers with Inbox. Learn more about Inbox here.  To view the official announcement from Google, please click here. 

Partner Center Admins can add, edit, and delete options for main goals and training priorities.  To manage options for main goals and training priorities: Go to Partner Center > Administration > Customize. Click on the Sales section to expand the options. In the Business Priorities section, click Edit Main Goals and Training Priorities. To create a Main Goal: Click Add new. Enter a title and description for the goal. Click Create. Click on the Training Priorities tab. Click Add new. Enter a title. Click Create.To create a Training Priority: To edit or delete an option, hover over the option, then click Edit or Delete.   Manage Options

Social Marketing users can now see historical data for Google Business Profile and LinkedIn. This includes previous posts published before their accounts were connected to Social Marketing, as well as the performance data (reach and engagement) for these posts. Measuring and analyzing social media metrics is important for setting goals and proving ROI (return on investment) to your clients. By bringing in historical data, you can see and prove performance over time and work on improving your clients’ social media strategy. How do LinkedIn and Google Business Profile Historical Data in Social Marketing work? To see the historical data for Google Business Profile and LinkedIn, you must disconnect and reconnect the accounts that are currently connected to Social Marketing to refresh the data. Newly-connected accounts will automatically pull in the historical data.   Historical Data Limitations* Google Business Profile (GBP) Google Business profile does not provide stats anymore LinkedIn Up to 1,000 previous posts before Social Marketing connection *Note that these limitations are set by LinkedIn, not the Social Marketing app.   LinkedIn posts made after connecting your accounts and published outside of Social Marketing will not be visible through the Social Marketing app. See the complete list of content and data monitored by Social Marketing → Recent Posts LinkedIn posts made prior to the account being connected will show up under Social Marketing > Posts. Insights Through Insights > Post Performance, reach and engagement for posts published prior to connecting the account will also be shown when the appropriate date range is selected.

Google Business Profile will delete posts if they violate Google's posting rules. The most common issues include posts that contain one or more of the following: Phone numbers  Content not directly relevant to the business Content related to regulated products and services (alcohol, tobacco, gambling, financial services, pharmaceuticals, health, etc.) Content related to the sale of dangerous or illegal products, services, or activities (fireworks, recreational drugs, weapons, etc.) For a full list of guidelines, we recommend reviewing Google Business Profile's full posts content policy.  

When a customer clicks on a Pro feature in Business App, they are prompted to upgrade from the Standard edition of the product to the Pro edition. Business App displays the Pro edition Manufacturer's Suggested Retail Price (MSRP) by default. This article provides instructions on how to set the retail price to a new value. Set retail prices A. Reputation Management, Customer Voice, Website, and Social Marketing B. Advertising Intelligence C. Local SEO  Reset retail prices Set retail prices A. Reputation Management, Customer Voice, and Social Marketing To set the retail price for a Reputation Management, Customer Voice, or Social Marketing product upgrade: Go to Partner Center > Marketplace > Products. Search for the product you want to set the retail price for. Click on the product name. Click on the Product Info tab. If applicable, select a Market. Click on the Lock icon  under the Retail Price heading. Set the retail price: Select a currency from the dropdown menu. Enter a retail price. Select a billing frequency from the dropdown menu. Click on the Unlock icon  to submit the new retail price. The new retail price will now appear in Business App. You have the option to reset the retail price to the default MSRP if desired.   Set retail price   B. Advertising Intelligence To set the retail price for an Advertising Intelligence product upgrade: Go to Partner Center > Marketplace > Products. Search for the Advanced Reporting product. Click on the product name. Follow Steps 3-7 in Section A. The new retail price will now appear in the Business App when a user clicks Upgrade to Pro in Advertising Intelligence. You have the option to reset the retail price to the default MSRP if desired.   Set retail price   C. Local SEO Within the Local SEO product, a customer can request an upgrade for Citation Builder or Listing Sync. Citation Builder Listing Sync Citation Builder To set the retail price for a Citation Builder product upgrade: Go to Partner Center > Marketplace > Products. Search for the Citation Builder product. Click on the product name. Follow Steps 3-7 in Section A. The new retail price will now appear in the Business App when a user clicks Upgrade now in the Citation Builder tab. You have the option to reset the retail price to the default MSRP if desired.   Set retail price   Listing Sync To set the retail price for a Listing Sync product upgrade: Go to Partner Center > Marketplace > Products. Search for the Listing Sync Pro product. Click on the product name for the location you want to set the retail pricing. Follow Steps 3-7 in Section A.  Repeat Steps 2-3 for each Listing Sync Pro product (each location). The corresponding retail price (based on the location of the user) will now appear in Business App when a user clicks Upgrade now in the Listing Sync tab. You have the option to reset the retail price to the default MSRP if desired.   Set retail price   Reset retail prices To reset a retail price to the MSRP: Follow Steps 1-5 in Section A. Click Reset to MSRP. The default MSRP will now appear in Business App.   Reset retail price

When a customer wants to upgrade their product edition, they can ask you directly, or they can submit an order in Business App. This article provides instructions on how to upgrade the product edition in either situation. Upgrade a product directly Fulfill an upgrade order Upgrade a product directly Your customer may tell you directly that they want to upgrade their product edition. In this situation, you can upgrade their product edition for them. To upgrade a product: Go to Partner Center > Accounts > Manage Accounts. Search for your customer's account, then click on the account name. This will take you to the Account Details page. In the Products section, find the product you want to upgrade. Click on the Menu icon  to the right of the product. Click Change Edition.  In the dropdown menu, select the Pro edition of the product. Select the "I understand..." checkbox, then click Change edition. Note: You may have to wait a moment for the product to upgrade. When the upgrade is complete, the product status (shown in the Products section on the Account Details page) will change from Pending to Active. Your customer will be able to access the Pro product edition in Business App.   Upgrade a product   Fulfill an upgrade order If your customer wants to upgrade a product, they can click Upgrade to Pro in Business App. If they click this button, an order will be created in Partner Center. You will also receive an email about the new order. To fulfill an upgrade order: Click Review Order from the New Order Created email, or go to Partner Center > Commerce > Orders, then click on the Order ID.  Review the order, then click Approve. Click Approve & Continue.  Activate the product: Select whether you want to email your customer when the product is activated. Select the "I understand..." checkbox. Click Activate Products. The order is now approved. The salesperson assigned to the account will receive an email when the product is active in Business App. If you chose to email the customer, they will also receive an email when the product is active.   Fulfill an order

With Vendasta's product-led Growth initiative, you can offer your customers a foundational set of marketing products. These products are known as Standard products.  You can activate Standard products for: Reputation Management Customer Voice Local SEO Social Marketing Advertising Intelligence Website (Free with any paid subscription tier) New accounts Existing accounts  New accounts You can activate Standard products automatically when you create new accounts in Partner Center. To activate these products: Follow steps 1-4 in the instructions for creating individual accounts. In the Included Products section on the Create Business Account page, select which products you want to activate.  To edit the default activation settings, click on a product name. This will take you to the product settings page. In the Automatic Activation section, you can select whether the product is activated automatically for new accounts. You can always override the default settings when you create a new account. Click Create Account.   Activate products Existing accounts To activate Standard products for existing accounts: Go to Partner Center > Accounts > Accounts. Search for the account you want to activate the products for. Click on the Menu icon  to the right of the account name. Click Activate Products.  You can also click Order Products on the Account Details page. Select the products you want to activate: To activate individual products, click on the Products tab, or select to Packages tab to choose bundled products. Search for a product you want to activate. Click on the Menu icon  to the right of the product name. Select the Standard edition of the product. Select the checkbox to the left of the product name. Repeat for additional products, if desired. Confirm your order, then click Proceed to Next Step.  Select the "I understand..." checkbox, then click Purchase. Make sure there are no Pro badges next to the product name. If there are, click Back, then repeat Step 4. Your customer can now access these products in Business App.   Activate products

You can configure what happens when a customer requests to upgrade a Standard product in Business App. By default, when a customer wants to upgrade, they are prompted to submit an order form for the Pro product edition. Other options include: having the salesperson reach out to the customer and upgrade them to a different product or package OR upgrading to a custom package. To configure the upgrade path: Go to Partner Center > Marketplace > Products. Click on one of the following products: Reputation Management Customer Voice Social Marketing Website Local SEO Advertising Intelligence Click on the Product Info tab. In the Upgrade Path section, select whether you would rather have customers upgrade through an order form, salesperson, or custom package. For setting the upgrade path to Upgrade to a custom package, follow these instructions. When Upgrade to a custom package is selected, you can select your custom package(s) from the drop-down menu. You can also click the button: Custom modal content to customize the content your clients will see when they click on an upgrade button.  When Contact a Salesperson is selected, after your customers click on an upgrade button in the product, they are directed to a page where they can send a message to the assigned salesperson.

Posts are often rejected due to the content of the post, the photo/image being used, or if the business is in a “sensitive” topic area. Sometimes words within the post will trigger the rejection of a post. The word may seem benign, but it may be on Google’s “offensive” word list (rejected posts are controlled on Google's end and not by Social Marketing.) If your post gets rejected, try re-wording to a more generic body copy, and don’t include any sensitive words or images. Previously, it was acceptable to include your phone number or a website URL in the body of a post. Google is now rejecting many posts with phone numbers or URLs. So if your post is rejected, try taking those elements out. ​ ​

What are AI-Generated Business Descriptions? Artificial Intelligence is integrated into Local SEO’s Business Profile tab to allow users to quickly and seamlessly generate short and long business descriptions. This feature works for those with Local SEO and/or Listing Sync Pro active.  Why are AI-Generated Business Descriptions important? Streamlines the process when a Partner or a user wants to quickly set up their business profile, allowing them to save time, improve the ease of profile creation, and reduce the effort needed to start using the product and syncing.  How do AI-Generated Business Descriptions work?  Navigate to Local SEO’s Business Profile tab and click on the Marketing tab.  Click on the Suggest Description button.  Click on the dropdown on the right to explore some other options. You can click Create from current content if you’ve already provided your own description and the AI can add to it.  Explore the Improve Text option to fix the spelling and grammar, make the description shorter, or change the tone of voice. Choose from options to make the tone more friendly, professional, witty, and many more options.