My client is my wife, Krista Cobb. She purchased $1k in services, including the Listing Bundle with Yext. The tools don’t show up on her account, and Vandesta won’t let me activate them. It says to look over the form, but it appears to be filled out correctly.
Also, there is a bug in the system. She couldn’t creste an account on Vandesta in with her domain TheMain.Space because the system refused to recognize that .space is a URL. Once I added https:\\www. To the front of the domain, it worked. You should require this if the system doesn’t recognize new URLs.
Here is the activation that gets blocked. see attached.
@Daniel Cobb
Hi Daniel. To Reach the Support On-Demand Team, from your Partner Center, in the upper right you'll see a ?. Click on this and it will take you to a selection "Contact Us". Click on this and then Select "Platform Support", then select "Submit a ticket". Choose this option as this will create an email to the Support Team that will let you include the examples you pasted in your original message. Our team will quickly investigate your issues and respond to you directly.
Hi Daniel! Sorry to hear about this. There's a handful of reasons as to why certain products cannot be activated in orders. While it's hard to pinpoint the exact reason in your case, it could be related to country restrictions or errors in the data provided in the order forms.
Your best bet is to email our support team with your business name, a link to the account you're trying to activate products for, and a list of the products you're trying to activate. From there, our team can dive deep and troubleshoot with you.
Email: support@vendasta.com